Our terms and conditions
Changes to the Terms and Conditions are made from time to time, and your continued use of our Website following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed. YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY OUR TERMS AND CONDITIONS.
Whilst all efforts are made to ensure accuracy of description, specifications and pricing, there may be occasions where errors arise. Should such a situation occur, Made of Music (Global) Ltd cannot accept your order. In the event of a mistake, you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods. We have all our images photographed by a professional photographer and try our upmost to represent the best image of each product however some hand made products may vary in size, colour, shape from the image on our website.
Delivery & Returns
Made of Music (Global) Ltd returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded. All goods are returned at the customers cost.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days for an exchange. Returns will take approximately 7 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, and manuals blank warranty cards and all accessories and documents provided by the manufacturer. If our labels are removed from the product – the warranty becomes void.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Made of Music (Global) Ltd will not be held responsible for items lost or damaged in transit. All goods returned back to Made of Music (Global) Ltd are paid for by the customer. We are unable to refund your postal fees.
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 20% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s expense. If you are returning items for exchange please be aware that a second charge may apply.
For reasons of hygiene and public health, refunds/exchanges are not available for used items, clothing and instruments played using the mouth. (this does not apply to faulty goods – faulty products will be exchanged like for like). Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.
Incorrect & Damaged Goods
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Made of Music (Global) Ltd immediately, this will be given special priority and you can expect to receive the correct item within 72 hours subject to availability. Any incorrect items received all delivery charges will be refunded back onto your credit/debit card.
Note: At the time of ordering it is your obligation to enter the correct delivery address details. Should you enter the incorrect address, we are not obliged to refund exchange or resend the order to the correct address at our expense. We will try to make the delivery process as simple as possible and are able to send your order either to your home or to your place of work. Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days. We aim to deliver within 3 working days but sometimes due to high order volume and certain sales periods please allow 4-7 days before contacting us. We will attempt to email you if we become aware of an unexpected delay. We will use all reasonable endeavours to adhere to the delivery times set out in that section and though we believe that we have aligned ourselves with excellent delivery partners, there may be times when parcels are delayed. If an item has been lost in transit, we may not despatch a replacement item immediately. Resent or Replacement items will be despatched at our discretion or subject to availability, once all tracking and investigative avenues have been exhausted. This may include waiting up to 30-45 days from despatch for undelivered mail to be returned to us, depending on the delivery country. All non-delivery claims (including those with Special Delivery) must be received within 14 days of our original shipment date to you. Please refer to the date shown on your “Dispatch Information” email to confirm this date. Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point or couriers depot (this does not apply to deliveries outside of the UK).
Made of Music (Global) Ltd takes no responsibility to comply by any laws or restrictions that apply to countries outside of the UK; it is the responsibilities of the customer. We take no liability to pay any customs, duty or any other taxes or charges related international orders. If however you have a special request please contact us with your requirements.
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Made of Music (Global) Ltd uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers. During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. We will use the information you provide only for the following purposes:
Conditions of Use
Made of Music (Global) Ltd and its affiliates provide their services to you subject to the following conditions. Please read them carefully, Made of Music (Global) Ltd and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained. If you choose to access from another country, you do so-on your own initiative and are responsible for compliance with applicable local lands.
All content included on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Made of Music (Global) Ltd and are protected by international copyright laws. This site is owned and operated by Made of Music (Global) Ltd. All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright of Made of Music (Global) Ltd and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Made of Music (Global) Ltd or using this Web site as a shopping resource. Any other use of materials on this Web site including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of Made of Music (Global) Ltd is strictly prohibited. The site includes trademarks Made of Music (Global) Ltd. By making the trademarks available on this Site, Made of Music (Global) Ltd is not granting you any license to use them.
The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify copy or distribute or use for commercial purposes any of the materials or content on the Website.
You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.
Third Party Links
As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse these. We will not be liable, whether directly or indirectly for the privacy, practices or content of such websites or for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.
Limitation of Liability
Notwithstanding any other provision in the Terms, nothing in these Terms:
Affect or limit your rights as a consumer under English law; or
Will exclude or limit our liability for death or personal injury resulting from our negligence.
The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided to by you. You must bear the risk associated with the use of the Internet. Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can. In particular, we disclaim all liabilities in connection with the following:
Incompatibility of the Website with any of your equipment, software or telecommunications links technical problems including errors or interruptions of the Website, unsuitability, unreliability or inaccuracy of the Website inadequacy of the Website to meet your requirements. To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website. These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
Copyright & Trademarks
This site is owned and operated by Made of Music (Global) Ltd. All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright of Made of Music (Global) Ltd and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with or using this Web site as a shopping resource. Any other use of materials on this Web is owned by Made of Music (Global) Ltd -including reproduction for purposes other than those noted above, modification, distribution, or republication-without the prior written permission of Made of Music (Global) Ltd is strictly prohibited. The site includes trademarks of Made of Music (Global) Ltd. By making the trademarks available on this Site, Made of Music (Global) Ltd is not granting you any license to use them.
License and Site Access
Made of Music (Global) Ltd grants you a limited license to access and make personal use of this site. This license does not include any resales of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Made of Music (Global) Ltd.
Made of Music (Global) Ltd and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free. From time to time there may be information on Made of Music (Global) Ltd that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed. Please review our other policies posted on this site. These policies also govern your visit to Made of Music (Global) Ltd.
Any data collected from www.madeofmusic.com is not sold to or used by any third parties.
The information contained in this website is for general information purposes only. The information is provided by Made of Music (Global) Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Made of Music (Global) Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Made of Music (Global) Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues.